ERGO UK guarantees that your brush is free from defects in materials and workmanship. Each ERGO brush has a 1 year guarantee from the purchase date. This means that it is warranted against manufacturer's defects. This excludes regular Wear and Tear (ie: worn bristles over time), Abuse (ie: overheating bristles or brush with a blowdryer) and Physical Trauma (ie: breakage or damage not due to defect). We will replace any brush should it fail under normal use within the 1 year purchase timeframe. ERGO UK does not offer its warranty on any product purchased anywhere other than direct from us, or an authorised-by-us source such as an authorised salon, authorised web reseller, or advanced academy. Please note that where a replacement brush has been issued, that replacement is not covered under warranty.